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Terms of Service

Last updated: 10/20/2026

1. General

These terms ("Terms") apply to the use of Bordflow, a booking system for restaurants provided by JE Tech AB ("we", "us", "Bordflow"). By using the service, you accept these terms.

2. The Service

Bordflow is a SaaS booking system that helps restaurants manage table reservations. The service includes:

  • Booking widget for your website
  • Admin panel for booking management
  • Email confirmations to guests
  • Guest database

3. Account and Responsibility

As a user, you are responsible for:

  • Keeping your login credentials secure
  • Informing guests about how their data is handled
  • Using the service in compliance with applicable laws
  • Having necessary permits for your restaurant business

4. Pricing and Payment

  • Start: Every account starts free and without a card. The first 30 days include the Pro features. After that the account continues on Taster until you choose a paid plan yourself.
  • Taster (free): Free with no time limit, with 30 bookings per month and 1 zone. The Taster plan is never charged.
  • Standard (395 kr/month) and Pro (695 kr/month): Charged from the day you choose the plan in the app. These prices are the founder price and apply to the first five paying customers. After that the price for new customers is 495 kr/month and 795 kr/month respectively. All prices exclude VAT.
  • Price promise: The price you start paying for your plan is not raised for as long as the subscription runs without interruption. Months on the resting price do not count as an interruption. If you change plan, the founder price for the new plan applies if you started as a founder customer, otherwise the price for new customers on that day. If you cancel and take out a new subscription later, the price at that time applies. The promise covers the subscription price, not VAT or services charged per unit.
  • New venues: A business that has not yet opened gets Pro at no cost until opening day, up to 6 months, and for 90 days after it. Set up after contacting us.
  • Switching systems: A business with a running contract with another booking system gets Pro at no cost until that contract ends, up to 6 months. Set up after contacting us. The new-venue and switching terms cannot be combined.
  • Resting price: A business that is closed for part of the year can put the account to rest under Subscription. The rest starts immediately and no new bookings are accepted; time already paid for runs out without refund, after which 59 kr/month applies until the account is reopened. At most 8 months of rest per 12 months. The account and the data stay in place.
  • Annual payment: 10 monthly prices for 12 months. Prepaid and non-refundable upon cancellation.
  • List price changes: Notified at least 30 days in advance via email and do not affect existing customers under the price promise.

5. Cancellation

  • Cancelling a paid plan: You can cancel at any time under Settings, Subscription, or by email.
  • What happens next: The plan runs for the period you have paid for. After that the account moves to Taster and nothing more is charged. Bookings, guests and settings stay, and booking keeps working within the limits of Taster.
  • Annual subscription: No refund for remaining time.
  • Changing plan: A change to a higher plan applies at once, and the difference for the remaining time is charged. A change to a lower plan applies at the end of the period.
  • Deleting the account: To remove the account entirely, write to hello@bordflow.com. The account and your data are then deleted within 30 days. Tell us if you want an export first.

6. Availability

We strive for 99.9% uptime but do not guarantee uninterrupted access. Planned maintenance is announced in advance. We are not responsible for losses caused by outages.

7. Data Processing

The restaurant is the data controller for guest data. Bordflow acts as data processor. See our privacy policy for more information.

8. Intellectual Property

Bordflow and associated trademarks, design and code belong to JE Tech AB. You may not copy, modify or distribute our software without written permission.

9. Limitation of Liability

Bordflow's liability is limited to the fees you have paid in the last 12 months. We are not responsible for indirect damages, lost profits or loss of data.

10. Changes to Terms

We may update these terms. Material changes are notified via email at least 30 days before they take effect. Continued use means you accept the new terms.

11. Dispute Resolution

Swedish law applies. Disputes should first be resolved through negotiation. If that fails, disputes are decided by Swedish courts with Gothenburg District Court as the first instance.

12. Contact

JE Tech AB
Email: hello@bordflow.com
Website: bordflow.com